Refund policy
Return, Refund and Exchange Policy:
We offer exchanges on the basis of incorrect sizing. We offer exchanges for unworn products initiated within 5 days of delivery receipt. However, all sales are final, and we do not offer refunds. Customers are responsible for shipping costs for exchanges as we do not have a reverse shipping/ pickup facility.
Please email us on contact.aureole@gmail.com with the subject: “EXCHANGE-FirstName_LastName-OrderNumber”. Upon e-mail confirmation of exchange approval, please ship the product with your name and contact information. Exchanges will only be accepted on unworn, unwashed products that are sent back in their original condition. Exchanges are also subject to availability of products.
International orders are not eligible for exchange or return.
We offer exchanges on the basis of incorrect sizing. We offer exchanges for unworn products initiated within 5 days of delivery receipt. However, all sales are final, and we do not offer refunds. Customers are responsible for shipping costs for exchanges as we do not have a reverse shipping/ pickup facility.
Please email us on contact.aureole@gmail.com with the subject: “EXCHANGE-FirstName_LastName-OrderNumber”. Upon e-mail confirmation of exchange approval, please ship the product with your name and contact information. Exchanges will only be accepted on unworn, unwashed products that are sent back in their original condition. Exchanges are also subject to availability of products.
International orders are not eligible for exchange or return.